1. Introductory Provisions
1.1. These General Terms and Conditions (hereinafter "Terms") govern the rights and obligations of the parties arising from or in connection with the purchase of UAML Memory software licenses (hereinafter "Product") through the online store at uaml-memory.com (hereinafter "Store"), operated by:
Seller: GLG, a.s., a joint-stock company incorporated under the laws of the Czech Republic (hereinafter "Seller" or "GLG")
Email: sales@uaml.ai
and the customer (hereinafter "Customer").
1.2. These Terms are issued in accordance with Act No. 89/2012 Coll., the Civil Code of the Czech Republic (hereinafter "Civil Code"), and are in compliance with Directive 2011/83/EU on consumer rights and Directive (EU) 2019/770 on certain aspects concerning contracts for the supply of digital content and digital services.
1.3. By placing an order through the Store, the Customer confirms that they have read these Terms and agrees to them in full.
2. Definitions
2.1. "Product" means the UAML Memory software license, including access to features, updates, and support as specified in the applicable subscription tier.
2.2. "Customer" means any natural or legal person who enters into a contract with the Seller for the purchase of the Product.
2.3. "Consumer" means a Customer who is a natural person acting outside the scope of their business activity or independent profession, as defined in §419 of the Civil Code.
2.4. "Subscription Period" means the period for which the Customer has purchased access to the Product (monthly or annual).
2.5. "Digital Content" means data produced and supplied in digital form, as defined in Directive (EU) 2019/770.
2.6. "Free Trial" means the 7-day trial period during which the Customer may use all features of the Product at no cost.
3. Contract Formation
3.1. The contract is concluded at the moment the Customer completes the order through the Store and receives an order confirmation by email.
3.2. Before completing the order, the Customer shall be provided with a clear summary of the Product, the total price including all taxes, the payment terms, and the Subscription Period.
3.3. The Seller shall confirm receipt of the order without undue delay by email. The contract is concluded upon delivery of this confirmation.
3.4. The Customer agrees that the Seller may commence providing the Product immediately after contract formation, even before the expiry of the withdrawal period, subject to the Customer's prior express consent under §1837(l) of the Civil Code.
4. Free Trial
4.1. The Seller offers a 7-day free trial of the Product with access to all features of the paid subscription.
4.2. No payment information is required to start the free trial.
4.3. At the end of the 7-day trial period, the Customer's account will automatically be downgraded to the Community Edition (free tier with limited features) unless the Customer purchases a paid subscription.
4.4. The free trial is available once per Customer. The Seller reserves the right to limit or modify the trial offer at any time.
4.5. During the free trial, these Terms apply in full, except for provisions related to payment and subscription renewal.
5. License and Use of Product
5.1. Upon payment of the subscription fee (or during the free trial period), the Seller grants the Customer a non-exclusive, non-transferable, revocable license to use the Product for the duration of the Subscription Period, subject to the End User License Agreement (EULA).
5.2. The Customer shall not:
- sublicense, sell, resell, transfer, or distribute the Product;
- modify, reverse-engineer, decompile, or disassemble any part of the Product;
- use the Product to develop a competing product;
- exceed any usage limits specified in the applicable subscription plan;
- use the Product in violation of applicable laws or these Terms.
5.3. The Customer retains all rights to their data processed by the Product. The Product is designed with a local-first architecture — all user data is stored locally on the Customer's own systems.
6. Subscription and Payment Terms
6.1. The Product is offered on a subscription basis, with monthly or annual billing cycles as selected by the Customer at the time of purchase.
6.2. All prices are stated inclusive of VAT where applicable. The currency and exact pricing are displayed on the Store at the time of order.
6.3. Payment is processed through ComGate (comgate.cz), a licensed payment service provider. The Seller does not store payment card details.
6.4. The subscription automatically renews at the end of each Subscription Period unless the Customer cancels before the renewal date. The Customer will be notified of upcoming renewal at least 7 days in advance by email.
6.5. The Customer may cancel the subscription at any time through their account settings or by emailing support@uaml.ai. Upon cancellation, the Customer retains access until the end of the current paid Subscription Period.
6.6. If the Customer fails to pay the subscription fee by the due date, the Seller may suspend access to the Product after providing at least 7 days' notice.
7. 14-Day Money-Back Guarantee
7.1. In addition to the statutory right of withdrawal, the Seller offers a 14-day money-back guarantee for all new paid subscriptions.
7.2. If the Customer is not satisfied with the Product for any reason, they may request a full refund within 14 days of the first payment by contacting support@uaml.ai.
7.3. The refund will be issued using the same payment method as the original transaction, without undue delay and no later than 14 days after the refund request is received.
7.4. This guarantee applies to the first Subscription Period only and does not apply to renewal payments.
8. Conformity and Digital Content Requirements
8.1. In accordance with Directive (EU) 2019/770, the Seller warrants that the Product shall:
- conform to the description, quantity, quality, and functionality as described on the Store;
- be fit for the purposes for which digital content of the same type would normally be used;
- be supplied with all documentation and instructions that the Customer may reasonably expect;
- be updated as stipulated by the contract, including security updates necessary to keep the Product in conformity.
8.2. The Seller shall inform the Customer of available updates and the consequences of not installing them. If the Customer fails to install an update within a reasonable time, the Seller shall not be liable for any lack of conformity resulting solely from the missing update.
9. Rights from Defective Performance
9.1. The Seller is liable for any lack of conformity that exists at the time the Product is supplied or that becomes apparent during the Subscription Period, in accordance with §2161 et seq. of the Civil Code and Directive (EU) 2019/770.
9.2. If the Product does not conform to the contract, the Customer may:
- request that the Product be brought into conformity (repair or update);
- receive a proportionate price reduction; or
- terminate the contract and receive a refund for the unused portion.
9.3. Complaints shall be handled in accordance with the Complaints Policy.
10. Right of Withdrawal
10.1. A Consumer has the right to withdraw from the contract within 14 days of its conclusion without giving any reason, in accordance with §1829 of the Civil Code and Directive 2011/83/EU.
10.2. If the Consumer has given prior express consent to commence performance before the expiry of the withdrawal period and has acknowledged that they thereby lose their right of withdrawal, the right of withdrawal does not apply, in accordance with §1837(l) of the Civil Code.
10.3. For full details, see our Right of Withdrawal page.
11. Limitation of Liability
11.1. To the maximum extent permitted by applicable law, the Seller's total aggregate liability shall not exceed the total fees paid by the Customer during the 12 months preceding the claim.
11.2. The Seller shall not be liable for:
- indirect, incidental, special, consequential, or punitive damages;
- loss of profits, revenue, data, or business opportunities;
- damages arising from unauthorized access to the Customer's systems by third parties;
- interruptions caused by force majeure.
11.3. Nothing in these Terms shall limit the Seller's liability for damages caused intentionally or through gross negligence, or any liability that cannot be excluded under mandatory law.
12. Personal Data Protection
12.1. The Seller processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Act No. 110/2019 Coll.
12.2. Details are set out in the Privacy Policy.
13. Governing Law and Dispute Resolution
13.1. These Terms shall be governed by the laws of the Czech Republic, in particular the Civil Code (Act No. 89/2012 Coll.).
13.2. For Consumers within the EU, mandatory consumer protection provisions of their country of residence shall apply where they provide greater protection.
13.3. Any disputes shall be resolved by the competent courts of the Czech Republic.
13.4. A Consumer may submit a proposal for out-of-court settlement to the Czech Trade Inspection Authority (ČOI):
- Website: www.coi.cz
- ADR: www.coi.cz/informace-o-adr/
13.5. EU ODR platform: https://ec.europa.eu/consumers/odr
14. Amendments
14.1. The Seller reserves the right to amend these Terms. The Customer shall be notified at least 30 days before changes take effect.
14.2. If the Customer does not agree, they may terminate the contract before the amendments take effect.
15. Final Provisions
15.1. If any provision is found invalid, the remaining provisions remain in force.
15.2. These Terms take effect on the date of their publication on the Store.
15.3. Contact:
- Sales: sales@uaml.ai
- Support: support@uaml.ai